As a growing organization, we wanted to continue building a positive structure for our team while always improving our
customer service experience.
In August 2016, we created 2 new positions and promoted some valued team members.
Mike Tyler, a 6 year veteran of our organization was promoted to Field Supervisor / Project Management. This role was developed out of the need to provide field support for our growing fleet of locksmith & door technicians. Mike also manages large scale projects to make sure communication flows through his team and his customers.
Another 7 year veteran, Luke Hanson was also promoted to a Field Supervisor / Project Management position. Luke primarily works with our Security technicians for Card Access, Camera System and Security System project installations.
April 2017 brought another promotion in our Service department. Nathan Hammer has managed our Job Coordination for the past 3 years. He has excelled in his ability to communicate with our technicians, customers and other team members. Nathan has been promoted as our Service Manager. His primary responsibilities will be to development procedures with our service team to improve organization, prompt arrivals, improving communications and making sure our customers have the best service experience possible.
Next time you see our shiny new trucks driving our Charlotte, NC, say Hi and congratulate them on their promotions!
Mike Tyler: firstname.lastname@example.org
Luke Hanson: email@example.com
Nathan Hammer: firstname.lastname@example.org