fbpx Our Team – Loc-Doc Security

“Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.” – Steve Jobs

Luke Hanson - Field Supervisor

Project Manager Luke Hanson

Here’s what the team has to say about Luke:

“Luke has a fun loving personality that keeps his coworkers on their toes. His love of people and desire to grow both personally and professionally has taken him through many roles in our organization. Luke leads by example as he earns the respect of his team members.” Chris Lowery, Managing Partner

“Luke is always learning and growing. He has been a tremendous help to our team, and we couldn’t accomplish all we have at Loc Doc without him at the project management helm. “ Levi Gray, Customer Service

Mike Tyler - Field Supervisor

Project Manager Mike Tyler

Mike Tyler | Field Supervisor

Community leader, dedicated family man, and always with a great attitude and smile! We are talking about one of our favorite team members, Mike Tyler! Mike has been an important step in our company’s growth. As a Field Supervisor, he guides, advises, and leads on major projects. He also serves as a living example of faithfulness to his team. Dedicated, knowledgeable, and always willing to help in any situation, we wouldn’t be as successful without his positive attitude and work ethic.

Here’s what Mike has to say about working at Loc-Doc Security:

“Customers always like honesty. At Loc-Doc Security they call the employees to be better people. They believe they are in the people business, not the security business. I recently spent some time with our peers and realized that a lot of companies out there look at the bottom line more then improving their people. At the end of the day, if you have happy positive employees, they will do what is right for the customer, and the customer will call and tell others about Loc-Doc. Once you have established a reputation of caring, everything grows.

As a project manager at Loc-Doc Security, I am encouraged to grow and make decisions. If a mistake is made, we get together as a team, come up with the answer, and roll with it. I am a better husband, father, and leader because of the atmosphere I am in daily.”  Mike Tyler, Field Supervisor

Here’s what the team has to say about Mike:

“He doesn’t make excuses. He just makes it happen. Many times before we were finished deciding what needed to be done, Mike had already done it.” Chad Lingafelt, Managing Partner

“Mike Tyler is never afraid to get his boots on the ground and get his hands dirty. He is a key piece of the puzzle at Loc Doc, by pushing our team forward to get the job done and get it done right. He brings many things to the table like his wisdom and his work ethic.“ Levi Gray, Customer Service

“Mike is a go-getter. He always takes that extra step to make sure everyone is on the same page, and is willing to go above and beyond what is required to help his team. Mike is very generous with his knowledge and experience, and never hesitates to take the time to help train and educate everyone around him. If you are looking to improve yourself and have fun doing it, Mike’s the guy you want beside you.”  Sam Gray, Purchasing Manager

“He’s a winner and a natural leader. He assert his professionalism by leading by example and always willing to help others in need.” Nathan Hammer, Service Manager

Thomas Heavey - Locksmith Technician

Locksmith Technician Thomas Heavey

Thomas Heavey | Locksmith Technician

North Carolina Native, United States Coast Guard Veteran, Pittsburgh Steelers Fan, Disney Enthusiast, Pit Master and most recently Captain of the Lake. Thomas is one of the most interesting people you’ll ever meet! 

As one of our door and lock specialists, he has been a solid addition to our team. His natural abilities and leadership skills have been a boon to our growing company. He is always ready and willing to go the extra mile for our customers and has been a problem solver in the field helping other teammates. 

Husband, father, and all around great guy, you can find Thomas on the weekend coaching a sports team, roasting whole pigs, and just hanging with his family! 

We are happy to have Thomas on our team! 

Here’s what Thomas has to say about Loc-Doc: 

“I really enjoy being about to solve problems for people. I enjoy the people we interact with. This company is driven in the right direction. In my life journey and my faith journey, this company lines up with my goals.”

Here’s what the Team has to say about Thomas: 

“Thomas is a great addition to our team – he prioritizes quality work and really focuses on making sure the customer is satisfied.” – Chad Lingafelt, Managing Partner

Sergey Shamshur - Locksmith Technician

Locksmith Technician Sergey Shamshur

Sergey Shamshur | Locksmith Technician

Always with a smile and a joke, Sergey has one of the best attitudes and you always walk away smiling after being around him. Driven and one of the top producing technicians on our team. He’s won over 4 internal contests and earned the nickname Tiger! Just like a tiger, he goes after a goal with precision and noticeable results. 

Originally from Belarus (the same country as entrepreneur Gary Vaynerchuk) and with over 20 years in the Security industry, Sergey is making a dramatic impact in the success of our team. 

He loves being outdoors, going to the shooting range, hunting, and spending time with his family. One of his favorite restaurants is P.F. Changs, and he enjoys sharing bits of his culture (including sweets) with our team. 

We are proud to have such a great and happy member on our team! 

Here’s what Sergey has to say about Loc-Doc: 

“I love helping my teammates figure out how things work and knowing that I’ve passed my knowledge to someone who could really use it. I enjoy the team and great attitudes around me. Really love what I do! Love how everyone will help me out when I need it.” – Sergey Shamshur, Security Technician

Here’s what the Team has to say about Sergey: 

“Sergey is a true professional.  He always has a positive attitude and is extremely motivated and driven to complete the task at hand.“ – Nathan Hammer, Service Manager

“Sergey is one of a kind. Not only is he among the most skilled and efficient locksmiths I know, but his attitude and work ethic are unmatched. When he puts his mind to something, it is not a question of if it will be done, only when. We are more than lucky to have him on our team.” – Sam Gray, Purchasing Manager

Dylan Tyler - Locksmith Technician

Locksmith Technician Dylan Tyler

Dylan Tyler | Locksmith Technician

Dylan Tyler, originally from New York, has lived in North Carolina since he was two. He enjoys the outdoors, shooting guns, and farm life. In his spare time, he can be found spending time with his lovely wife Allyson. Dylan’s passion for the locksmith trade was established when he would observe and assist his father, Mike, in the back of his Loc-Doc Service Van. Dylan sees Loc-Doc as a lifestyle, not as a job. With three years of experience as a Locksmith Technician, Dylan can assist you with proper results to your security issues!

Andrew Moody - Electronic Security Technician

Electronic Security Technician Andrew Moody

Andrew Moody | Electronic Security Technician

Andrew Moody, Electronic Security Technician, from Mooresville, NC loves the outdoors, fishing, hunting, woodworking, doughnuts, and is recently engaged! 

As a part of the Electronic Security Team, Andrew is really focused on doing quality work and setting a precedent of excellence in the field. Andrew brings adaptability and versatility being able to work with mechanical and electronic devices. We appreciate all that Andrew brings, his standard of excellence, and we are proud to have him on our team! 

Here’s what Andrew has to say about Loc-Doc:

“I love coming to work everyday knowing that I am part of a team, and that if I need help or just a pick me up someone is there for me.  Loc-Doc has created a culture that I have not seen at any other job I’ve ever had, and it’s awesome to be apart of.  My favorite part about my job is being able to wake up in the mornings and not dread going to work because of the environment and team that I get to be apart of. I enjoy what I do because I get to work with a great team and each day presents new challenges.”

Here’s what the Team has to say about Andrew: 

“Andrew brings a unique perspective and intentionality to his work and he is very passionate about making sure things are done the right way.”  – Chad Lingafelt, Managing Partner

Levi Gray - Customer Service

Customer Service Levi Gray

Levi Gray | Customer Service

When you call us, the friendly voice you hear on the line will most likely be Levi Gray. If you chat online with us, you will probably be chatting with Levi. And, if you send an email for service, you guessed it, Levi will respond!

Meet Levi, our key player for Customer Service. Levi is proficient at communicating with customers and within our team! He has helped to build processes to improve customer service and communication! His experience in serving the customer and meeting their needs has helped him develop and excel in his role at Loc-Doc Security.

We appreciate all that Levi does and are happy to have him on our team!

Here’s what Levi has to say about working at Loc-Doc:

“First, I love that at LocDoc, I am valued as an individual. I am not just a cog in the machine, but I am a human being, and my ideas, my successes, and my problems are considered as valid and important to the success of the company. This is very empowering and makes me enjoy coming to work!

Second, I love the teamwork here at LocDoc. Through our Wednesday Morning Meetings, Team Huddles, Conference Calls, etc. We are constantly meeting together to hear how we can improve and get ideas from everyone on how to improve them. It is a truly rare thing and provides such a value to the company.”  Levi Gray, Customer Service


Here’s what the Team has to say about Levi:

“He’s very dependable and is constantly looking for ways to improve current processes.  His positive attitude is infectious and makes him a pleasure to be around.” – Nathan Hammer, Service Manager

“Levi is a great critical thinker, it is always nice to have him around when we are exploring new ideas and processes. He also challenges those around him to be in a constant state of learning and improving as an individual and as a team.” Chris Lowery, Managing Partner

Nathan Hammer - Service Manager

Service Manager Nathan Hammer
Nathan Hammer | Service Manager

From Cary, North Carolina, this VOLS fan and lacrosse guru is motivating and coaching our Team on the road to success. Nathan is not only a lacrosse coach in his spare time, but our team coach, encouraging and driving us to surpass our monthly goals! Nathan loves skittles, eating at Common Market, and spending time with his dog Susie.

Here’s what Nathan has to say about working at Loc-Doc: 

“I love the team atmosphere. Great group of people trying to accomplish the same goal.  It’s a great feeling knowing the people you work with care about both my personal and professional growth.”  Nathan Hammer, Service Manager

Here’s what the Team has to say about Nathan:

“There is never a dull moment with Nathan. He is always looking for ways to change the game, to improve himself and his team. He has played a major role in the progress of our company because of his drive for success. If Nathan is around, you can guarantee 2 things are happening: Hard work and laughter.” Sam Gray, Purchasing Manager

“I have enjoyed watching Nathan develop into a powerful motivator for our team. He has an unparalleled passion to succeed in life. Nathan leverages his background in Lacrosse and experience as a High School Lacrosse Coach to help our team exceed our daily and monthly goals.” Chris Lowery, Managing Partner

“Nathan is a “coach” for our technicians onsite. He is constantly asking “What can I do to help?” And looking for ways to improve our processes. He keeps our eyes on the prize every week by reminding us where we are at and what our goals are.” Levi Gray, Customer Service

Sam Gray - Purchasing Manager

Purchasing Manager Sam Gray

Sam Gray | Purchasing Manager

Sam Gray, Purchasing Manager from Kannapolis, NC has been with our Team for 5 years. A self proclaimed chicken wing fanatic and connoisseur, Sam says he could eat wings every single day of the year! His favorite wings can be found at Seoul Food Meat Company and his favorite candy is Bacon. Yes, I said Bacon. Sam enjoys spending time with his wife Jeana and daughter Moriah and in his free time likes camping and having epic rap battles.

Sam has been with us during the growing pains and expansion over the last 5 years and is a key part to our success. His quest for knowledge and love for facts has helped organize and improve our Inventory Management. We are so happy to have Sam as a part of our team and look forward to more years together listening to Phil Collins!

Here’s what Sam has to say about working at Loc-Doc:

“Loc-Doc is a unique and rare place to work. It is a business that recognizes and rewards hard work. They are intentional about keeping an open door to new ideas and methods in an effort to always be the best. Loc-Doc truly cares about its employees, and they are always there to help them become better people both in and out of the workplace. I enjoy coming to work every day with an amazing team of people who are ready to make an impact on the world and have fun doing it.” Sam Gray

Here’s what the Team has to say about Sam:

“Sam is a treasure trove of fun facts and trivia. He loves learning and sharing endless tidbits about all things. His dedication to finding and memorizing information comes in handy daily as he assists our team in the constant changing security market. Did I mention that he loves playing the desk drums to Phil Collins’ ‘In the Air Tonight’?” Chris Lowery, Managing Partner 

Zach Phifer - Account Manager

Account Manager Zach Phifer
Zach Phifer | Account Manager
North Carolina native and true southern gentleman, Zach Phifer, hails from Indian Trail and is one of the most charming people you will meet. He enjoys Paddle Boarding, and can be found on the weekend hanging with his lovely wife Holly. With 4 years of experience in the Lock and Security industry and a background in Criminal Justice he is here to help provide you with a custom solution and guide you through the entire process!

We appreciate Zach, all that he does, and are happy to have him on our team!

Here’s what Zach has to say about working at Loc-Doc:

“I love being able to work with passionate people. There is a genuine feeling of cooperation and shared goals that revolve around helping our customers. I like being an account manager because I enjoy talking to people.”

Here’s what the Team has to say about Zach:

“He is the ultimate team player. Consistently is doing the right thing even when others aren’t around. Always willing to stop what he’s doing to help others achieve the goal that they’re trying to accomplish.” Nathan Hammer,  Service Manager

“The best thing about working with Zach is I can trust him to do what he says he will do. When I come to him with an issue, he immediately picks up his phone to resolve the issue. He is a go getter and a huge team player!”  Levi Gray, Customer Service 

“Zach puts the team first and is willing to do any task that will make the team successful.”  Chad Lingafelt, Managing Partner

Kevan Starr - Account Manager

Account Manager Kevan Starr
Kevan Starr | Account Manager

Talented home cook, expert fisherman, and all around good guy, Kevan Starr is one in a million. With 5 years of experience in the Commercial Construction Industry, he is an expert at quickly assessing and guiding you to the right custom solution for your security needs! A local from good ol’ Mt Pleasant, he enjoys hiking, camping, finding great eats while traveling, and spending time with his wife Cammy and two sons.

McDouglas Perez - Accounts Receivable

Accounting Assistant McDouglas Perez

McDouglas Perez | Accounts Receivable

Originally from Ceres, California (a tiny suburb outside of San Francisco), McDouglas has made China Grove, NC (a tiny suburb outside of Charlotte) his home. 

He is an avid runner and just like the mailman, neither snow nor rain nor heat nor gloom of night will keep him from getting those miles. Because of all that running, he can devour ice cream like nobody’s business. 

McDouglas has an upbeat friendly outlook that draws people to him. Its this positive attitude that makes interactions with him, even though they usually are accounting related, a pleasure. 

He loves hiking, volleyball, DIY projects and spending time with his wife Elisabeth. Before coming to LocDoc, he was a Barista and can make a mean latte!  

Here’s what McDouglas has to say about Loc-Doc: 

“The family and team environment that exists makes working here very enjoyable. There is always something that requires research and communicating with multiple people.” – McDouglas Perez, Accounts Receivable 

Here’s what the Team has to say about McDouglas: 

“McDouglas’ extreme level of organization with regards to accounting is unmatched.  He is always open to change, never without a smile, and a pleasure to work with!“ – Lucas Ward, App Developer

“Mcdouglas is an awesome guy to work with. He is always energetic and positive in every situation, and I don’t think he’s ever walked in to work without a smile on his face.” – Sam Gray, Purchasing Manager

“McDouglas is a wonderful coworker! He is always friendly and willing to help out with a situation. You can always count on McDouglas to add positivity and encouragement to the conversation, whether it’s on the clock or off.” – Levi Gray, Customer Service

“It’s hard to catch McDouglas without a smile on his face. People are naturally drawn to his energy and down to earth personality. When McDouglas takes a break from his work, it isn’t abnormal to find him lending a listening ear in support of a colleague. In addition to being a good listener, he brings creativity, discipline, and consistency to the team.” – Jessica Bennett, Accounting Director

Allyson Tyler - Accounting Assistant

Accounting Assistant Allyson Tyler

Allyson Tyler | Accounting Assistant

Our sweet Southern Belle, Allyson Tyler, was born and raised in Gastonia, North Carolina. She is always one of the first to volunteer to help on any project and has a cheerful personality! She has been a game changer in the Accounting Department and is one of the most organized people on our team! Allyson has an Associates Degree in Business Administration and a genuine caring attitude. She is ready to help the team in any aspect and thrives off of communication with others. This natural empathy and great attitude helps her to have positive relationships when interacting with our customers. Allyson enjoys playing Volleyball, has a love of Golden Retrievers and in her spare time, she loves spending time with her husband Dylan.

Jessica Lingafelt - Social Media & Marketing Director

Social Media Expert Jessica Lingafelt

Jessica Lingafelt | Social Media Marketing Director

A certified Military Brat, Jessica was born in a small town on the Coast of North Carolina and spent her childhood enjoying life in Southern California, Hawaii, Japan, and Long Island, NY. With a degree in Business Marketing, years of blogging, and an aptitude for all things media, she has been telling our Company’s story post by post and strategizing for future markets.

She loves to read, is addicted to fan fiction, consumes dark chocolate regularly, attempts gourmet recipes at home, and hopes to travel to new places. She has a mild obsession with Disney World and is a proud card carrying Passholder to the Happiest Place on earth.

Jessica is happily married to a World Changer, adores her two children Katie and Clark, and dedicates most of her phone space to pictures of their everyday life.

Here’s what Jessica has to say about working at LocDoc:

“I Love Being Able To Share Our Story, Values, And Future With Our Followers.”

Lucas Ward - App Developer

App Developer Lucas Ward

Lucas Ward | App Developer 


Meet our app developer and robot enthusiast, Lucas Ward.

Lucas has spent most of his life in Mooresville, NC, where he was born and raised. From a young age he developed a love of learning and experimenting with science and technology. 

Here at Loc Doc he is no different. He is always learning new ways to develop and improve our systems and help our company stay on the cutting edge. Some times he is so efficient we wonder if he is a robot in disguise! 

Here’s what Lucas has to say about working at LocDoc:

“No two days are the same as an App Developer for Loc-Doc.  It’s an AMAZING CULTURE. Here they never lose site of what is important in a business, the people…grooms the culture, simultaneously teaching and helping the organization grow.”

Here’s what the Team has to say about Lucas:

“Lucas is a huge help to the development and improvement of Loc Doc Security. He is a critical thinker and problem solver, and has helped us not only get through tough situations, but also developed processes to make our work more efficient. He is also a great mediator; in times where there are differences of opinion on a project or a process, Lucas is often the calm, level headed arbiter who makes sure both sides are respected and heard. Overall, Lucas is a great guy and a great member of our team!” – Levi Gray, Customer Service

Chad Lingafelt - Managing Partner

Managing Partner Chad Lingafelt

Chad Lingafelt | Managing Partner

In 2004, after switching careers from Radio Broadcasting, Chad took a chance on an opportunity in a new industry as a trainee technician with Loc-Doc, Inc.

Over time he developed a cloud based work order and customer management system that cultivated a rapid growing environment at Loc-Doc. In 2012 after developing an operational structure, Chad entered into Partnership and has led and grown Loc-Doc to a team of 30 employees.

Chad began documenting growing pains, small business insights, and personal experiences. He has revealed how we are building structure and developing a culture of teamwork through short videos distributed on YouTube and other social media platforms allowing other companies the ability to learn through Loc-Doc’s experiences.

Loc-Doc Security is now known for its innovative infrastructure and precise ability to implement new products and solutions. The company now maintains a growing Locksmith and Door division and the rapidly growing Integration division.

Chad is married to his High School sweetheart Jessica, has 2 wildly adventurous children Katie & Clark, and has owned  3 drones…two lost to the wild and 1 currently still working.  He loves New York City, technology, Apple products, a freshly pulled espresso shot, and his family…but not necessarily in that order. You can find him on the weekend with his family and a latte in hand, and during the week, with his team that’s like family with a latte in hand. Let’s just say Chad really likes coffee…a latte.

Here’s what the Team has to say about Chad:

Chad is a true visionary. He is constantly seeking to be better today than he was yesterday and he is always hopeful for the future. His attitude is infectious, and everyone around him is encouraged by his leadership and his desire not only to improve himself but to help everyone around him to improve as well.” Levi Gray, Customer Service

“Chad is the beating heart of Loc-Doc Security. His passion and motivation encourage each of us daily. Chad makes sure that every employee is appreciated and valued. Every morning he goes out of his way to say “Hello” to each team member. He is the definition of an excellent boss. Chad has grown a work family atmosphere, that I am proud to be a part of!” Allyson Tyler, Accounting Assistant

“Chad is more than just a boss. I consider him a friend and confidant as well. He has always taken the time to listen and help no matter the situation. He respects every one of our ideas and opinions. Chad stays calm and cool under pressure and inspires me everyday.” Zach Phifer, Account Manager

‘ To say I like working with him is an understatement. When Chad walks into a room, everyone perks up. When he speaks, they understand. And come idea time, everyone shares in his Dream. Chad never loses site of what is important in a business, the people.  He grooms the culture, simultaneously teaching and helping the organization grow.”Lucas Ward, App Developer 

Josh Smith - Locksmith Technician

Locksmith Technician Josh Smith

Josh Smith | Locksmith Technician

Stephen Clubb - Locksmith Technician

Locksmith Technician Stephen Clubb

Stephen Clubb | Locksmith Technician

William Gleaves - Locksmith Technician

William Gleaves | Locksmith Technician

Leonard McConniel - Locksmith Technician

Locksmith Technician Leonard McConniel

Leonard McConniel | Locksmith Technician

Josh McVickers - Locksmith Technician

Locksmith Technician Josh McVickers

Josh McVickers | Locksmith Technician

Eric Spear - Locksmith Technician

Eric Spear | Locksmith Technician

Scotty Hinson - Locksmith Technician

Scotty Hinson | Locksmith Technician

Christopher Baggett - Electronic Security Technician

Electronic Security Technician Christopher Baggett

Christopher Baggett | Electronic Security Technician

Michael Childress - Electronic Security Technician

Michael Childress | Electronic Security Technician

Andy Tucker - Electronic Security Technician

Locksmith Technician Andy Tucker

Andy Tucker | Electronic Security Technician

Derek Tyler - Electronic Security Technician

Electronic Security Technician Derek Tyler

Derek Tyler | Electronic Security Technician

Jordan Boatwright - Electronic Security Technician

Jordan Boatwright | Electronic Security Technician

Jessica Bennet - Accounting Director

Accounting Director Jessica Bennet

Jessica Bennet | Accounting Director

Jennifer Lowery - HR Benefits / Accounting

Jennifer Lowery | HR Benefits / Accounting

Chris Lowery - Managing Partner

Managing Partner Chris Lowery

Chris Lowery | Managing Partner